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TORQ Customer Workshop Added 5-16-14
Career Center Seminar Multi-lingual Presentations Added 5-16-14
Career Center Seminar and Supporting Documents Updated 3-20-14
1) Career Center Seminar Power Point Presentation ppt
Please note: as stated in the Facilitator's Guide, this presentation can be customized to meet the specific services of your career center however, some slides / information are mandatory as indicated in the Facilitator's Guide.
2) Career Center Seminar ppt - Handout Version
3) Facilitator's Guide for the Career Center Seminar
Please note: the Facilitator's Guide includes mandatory slides and a list of mandatory handouts as well as optional ones.
4) A Job Readiness Inventory/Initial Needs Assessment
Please note: This is an example that may be modified to meet the needs of your career center.
5) Handouts for Trade and WOTC
6) UI Handout for STAFF on UI Policies and Procedures that relate to profiling and selection for the CCS.
WIB Certification Added 3-11-14
REA LMI Material Added 12-03-13
NEW REA Program - April 2013 Training Updated 5-20-13
Career Pathways Added 2-14-13
February 6, 2013 Partners' Meeting Added 2-12-13
Migrant Seasonal Farmworker and Unified Workforce Investment Complaint System Training Sessions Added 12-18-12
EUC Trouble Shooting Added 11-20-12
Veterans - Vocational Rehabilitation & Employment (VR&E) Updated 3-5-13
American Sign Language Interpreter Request Process Added 7-17-12
DCS provides multilingual and interpreter services to customers seeking services in the One Stop Career Centers. See Information Issuance 12-35 for details.
EUC-REA Best Practices Added 6-22-12
EUC-REA Notification Letter Added 6-8-12
EUC Orientation and Related Materials Updated 7-24-12
  • EUC-REA Webinar/Training Presentation ppt
  • Summary of EUC-REA Crystal Reports word
  • EUC-REA Questions & Answers PDF icon
  • State EUC-REA Orientation Facilitator Guide 6-4-12 with animated ACAP word

  • State EUC Orientation 6-4-12 with animated ACAP
  • State EUC Orientation 6-4-12 with animated ACAP - English ppt
  • State EUC Orientation 6-4-12 with animated ACAP - Spanish ppt
  • State EUC Orientation 6-4-12 with animated ACAP - Portuguese ppt
  • State EUC Orientation 6-4-12 with animated ACAP - Vietnamese ppt
  • State EUC Orientation 6-4-12 with animated ACAP - Haitiian-Creole ppt
  • State EUC Orientation 6-4-12 with animated ACAP - Chinese ppt
  • State EUC Orientation 6-4-12 with animated ACAP - Italian ppt
  • State EUC Orientation 6-4-12 with animated ACAP - Laotian ppt
  • State EUC Orientation 6-4-12 with animated ACAP - Russian ppt
  • State EUC Orientation 6-4-12 with animated ACAP - Khmer ppt

  • State EUC-REA ACAP Form
  • State EUC-REA ACAP Form - English word
  • State EUC-REA ACAP Form - Spanish PDF icon
  • State EUC-REA ACAP Form - Portuguese PDF icon
  • State EUC-REA ACAP Form - Vietnamese PDF icon
  • State EUC-REA ACAP Form - Haitiian-Creole PDF icon
  • State EUC-REA ACAP Form - Chinese PDF icon
  • State EUC-REA ACAP Form - Italian PDF icon
  • State EUC-REA ACAP Form - Laotian PDF icon
  • State EUC-REA ACAP Form - Russian PDF icon
  • State EUC-REA ACAP Form - Khmer PDF icon

  • State LMI Worksheet
  • State LMI Worksheet - English word
  • State LMI Worksheet - Spanish PDF icon
  • State LMI Worksheet - Portuguese PDF icon
  • State LMI Worksheet - Vietnamese PDF icon
  • State LMI Worksheet - Haitiian-Creole PDF icon
  • State LMI Worksheet - Chinese PDF icon
  • State LMI Worksheet - Italian PDF icon
  • State LMI Worksheet - Laotian PDF icon
  • State LMI Worksheet - Russian PDF icon
  • State LMI Worksheet - Khmer PDF icon
  • Language Service Guidelines Updated 7-2-12
    Post 9/11 ERA Veterans Gold Card Initiative Added 11-10-11
    RES/REA Training Material Added 9-28-11
    Resource Archive
    MOSES Training Guide - Appendix C Added 4-29-11
    Appendix C of the MOSES Training Guide contains a Definition of Terms for the MOSES application.
    Career Center Performance Reports Added 4-13-11
    The Career Center Performance Reports (CCPR) for the final quarter of each fiscal year are now available in the CCPR section of Massworkforce.org.
    Skill Start Presentation 2011 Added 3-28-11
    Claimant Resources Updated 4-19-12
    Below is a spreadsheet developed by Rena Kottcamp of Economic Research providing an occupational profile of those individuals claiming UI and EUC. The profile provides information on the number of UI Claimants by area and occupation.
    Claimant Profile by Standard Occupation Classification
    Week Ending 3-17-12 Excel logo
    Week Ending 8-13-11 Excel logo
    Week Ending 11-13-10 Excel logo
    Week Ending 9-18-10 Excel logo
    Week Ending 5-16-09 Excel logo
    Week Ending 1-17-09 Excel logo

    Each week UI creates a file of all permanently separated claimants (profiled). This file of claimants is uploaded to the MOSES database and a "mini registration" is created. The document below describes how to identify Permanently Separated Claimants in the MOSES database.
    Identifying UI Permanently Separated Claimants in MOSES PDF logo
    UI Claimant Briefing Materials Added 6-8-10
    Information for Service Providers and Stakeholder Organizations
  • Unemployment Insurance Benefits: Exhaustion Trends ppt
  • Unemployment Insurance Benefits: Exhaustion Trends word
  • Massachusetts Child and Youth Readiness Cabinet Statewide Integrated Data Sharing System: Strategic Plan Added 7-20-10
    QA Technical Assistance Webinar Added 9-30-10
    Business Services Conference Material Updated 11-5-10
    Microsoft Elevate America Updated 5-7-10
    New JobQuest Goes Live Tuesday, November 24 Added 11-19-09
  • Reference: Issuance 09-79 announcing launch date
  • JobQuest 2009 PowerPoint -- with updates since October 28 call-in session
  • Screenshots -- provides full-page renditions of selected JobQuest pages
  • Introducing the New JobQuest Added 10-22-09
    A call-in session to introduce the redesign of JobQuest will be provided on Wednesday, October 28 from 10:00 - 11:30. This session is to familiarize Career Center users of JobQuest, staff who assist customers in the Resource Rooms, and MOSES Local Experts with the new design and functions. Business Service Representatives will be interested in features for employers.

    Call-in instructions and a PowerPoint will be posted on this site beginning Monday, October 26.

    PowerPoint presentation at the Workforce Partners Meeting on October 7, 2009 ppt
    Best Practices Added 10-21-09
    EOLWD H1N1 (Swine) Flu Website Added 10-12-09
    flu graphic
    With the flu season underway, it is important that we do what we can to stay healthy. For more information about protecting yourself and others, please visit www.mass.gov/eolwd/flu for the most up to date information.

    Other Resources:
    www.mass.gov/flu
    Massachusetts Department of Public Health
    FLU.gov
    Operational Summaries - Fiscal Year 2009
    Soft Exits in MOSES
    DCS has revised the Exit functionality in MOSES to align with the Department of Labor's federal reporting requirement to standardize the exit dates across all programs (TEGL 17-05). The following two documents describe the changes to the MOSES application.
    Soft Exit Changes Presentation powerpoint
    Soft Exit Changes Handout word
    On-The-Job Training Program
    Q Handouts
    Quality Improvement tools and resources can be found on the Q Handouts page.
    External Resources for Career Centers and Workforce Boards
    Crystal Reports Project
    The MOSES Crystal Reports Project was created in response to the statewide MOSES survey conducted in June 2005. One of the primary findings was that the field wanted better access to customizable ad-hoc Crystal Reports, rather than having to rely only on the standard MOSES Production Reports.
    Career Center Change Request Forms
    Career Center Change Request Form. To assure that all pertinent One-Stop Career Center information is updated in a timely manner, information changes should be provided using this link, at least sixty (60) days before the change is scheduled to occur. For more information click here
    Fiscal Year 2008 Operational Updates